Farshad Kheir, Head of AI and Knowledge Science at Legion – Interview Sequence


Farshad Kheir is the Head of AI and Knowledge Science at Legion, an trade chief for AI-powered, machine-learning workforce administration merchandise, they use superior know-how to unravel among the greatest WFM enterprise challenges whereas creating an worker expertise that helps to draw and retain workers.

What initially attracted you to laptop science and engineering?

I’m a math and algorithm man! I realized programming by on-line programs, in addition to some on-campus lessons. My background is in electrical engineering, however I’ve a minor in math, stochastic processes, and chance. I’m fascinated by numbers and mathematical proofs and in my leisure time, I learn math and geometry.

You latterly joined Legion in early 2022; what attracted you to this firm?

3 issues attracted me to Legion: the corporate’s sturdy, clever management; the present state of the AI platform and the potential innovation that may be utilized to it; and the best way they assist so many individuals by turning hourly jobs into good jobs.

What particularly is the Legion workforce administration platform?

At Legion, our mission is to remodel hourly jobs into good jobs. So, now we have developed the AI-powered Legion workforce administration platform to assist optimize labor effectivity and worker engagement concurrently. It automates greater than 55 routine duties, enabling our prospects to cut back scheduling time by 55% and mechanically create extremely correct and granular demand forecasts. It additionally improves worker satisfaction by better schedule flexibility and management, trendy digital communication instruments, prompt entry to earned wages, and efficiency and rewards designed particularly for the wants of hourly workers and their managers. So, workers get higher schedules that extra carefully match their preferences, in addition to trendy instruments and gig-like flexibility. With Legion WFM, firms can optimize their labor spend, cut back compliance danger, enhance supervisor productiveness and cut back attrition.

How does this platform assist battle the labor scarcity and enhance the lives of hourly workers?

The labor scarcity has made attracting, motivating, and retaining workers harder than ever earlier than. Whereas our newest analysis highlights that the Nice Resignation is starting to indicate indicators of slowing down, the vast majority of hourly employees are nonetheless deeply dissatisfied with their jobs. To higher entice and retain hourly workers, companies must put money into workforce incentives and applied sciences – just like the Legion WFM platform – that supply schedule flexibility and management, in addition to enhance communication and supply prompt entry to earned wages.

The Legion WFM platform supplies hourly workers with crucial office instruments in an easy-to-use app, which will increase their chance of staying at an organization longer. For instance:

Legion Automated Scheduling makes use of AI to mechanically match enterprise wants with worker preferences to create the right schedule. By optimization strategies, the Legion platform mechanically understands forecasted demand, labor mannequin guidelines, labor legislation compliance necessities, worker expertise, and worker preferences and might generate a schedule in seconds. Legion’s AI-powered scheduling additionally permits managers to shortly and simply handle schedule adjustments. The platform will mechanically recommend the best-suited workers to fill open shifts based mostly on expertise, preferences, compliance elements, and funds constraints. By mechanically matching enterprise wants with worker preferences, companies can optimize their labor prices whereas workers are capable of have a greater work-life stability that works round their childcare wants, faculty, and even extra jobs.

Legion Frontline Communications permits firms to simply supply digital communications choices to workers, their managers, and friends – with out the compliance dangers related to off-clock entry or challenges usually related to extending e-mail to frontline workers.

Legion Efficiency and Rewards mechanically measures worker efficiency and computes rewards or infraction factors to offer goal measurements of an worker’s every day efficiency. Managers can effortlessly consider and reward excessive performers, whereas in-app leaderboards gamify the expertise to assist drive worker motivation. 

Legion InstantPay permits employers to simply and effectively present workers with entry to earned wages, in addition to the flexibility to trace their earnings in real-time. By providing this function by the Legion WFM app, which 95% of workers are already utilizing usually, firms are additionally capable of drive schedule adherence, improved clock in / clock out conduct, and fill shifts quicker by exhibiting workers how a lot they’ll make for an open shift.

Why is demand forecasting and schedule optimization so vital?

Demand forecasting is extraordinarily vital to effectively handle the workforce, whereas additionally limiting the stress positioned on managers to calculate what number of employees ought to be on the schedule for a sure shift. Overstaffing or understaffing shifts can have hostile results on the corporate, from hourly workers to the company degree. Understaffing can result in morale points inside a corporation and misplaced revenues, whereas overstaffing can result in overspending on labor. With AI-based demand forecasting, organizations can mechanically create exact demand forecasts for every of their places as an alternative of counting on a one-size-fits-all method. AI-demand forecasts can take note of exterior elements that would affect demand, comparable to climate, holidays, or native occasions, in addition to inside occasions comparable to in-store promotions. AI-powered demand forecasting is self-learning so forecasts proceed to enhance even in altering situations.

Schedule flexibility additionally performs a big position in an worker’s choice to simply accept – or keep at – a job. Nevertheless, frontline workers aren’t the one ones who’re struggling. Managers spend quite a lot of their time creating and managing schedules, tasked with administrative duties that take away from the time they may spend coaching and growing their group or tending to prospects. Providing automated scheduling that permits optimized schedules is paramount for employers to satisfy demand and meet enterprise wants.

What are the various kinds of machine studying algorithms which might be used?

At Legion, we use a broad vary of strategies for forecasting, from conventional machine studying to extra superior strategies like energetic studying. Legion is rising our core product in many various instructions and because it grows, we’ll proceed to use AI in these new areas.

Is there the rest that you simply wish to share about your work at Legion?

Legion has sturdy core values which might be shared by the management group and handed on to every worker. Everyone is concentrated on serving to the group succeed – and on serving to our prospects flip hourly jobs into good jobs.

Thanks for the good interview, readers who want to study extra ought to go to Legion.

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