Fb ignores hacked consumer plea for assist


We’ve all heard the horror tales about stolen identities when our names and pictures are stolen and used to create faux accounts on social media like Fb and Twitter. It has occurred to me earlier than on Twitter, however they corrected the issue rapidly. Then with two-factor authentication, I assumed I used to be protected on all social media. Because it seems, I wasn’t. Now I’m coping with one other assault, this time on Fb.

Regardless of all their huffing and puffing with press releases and information tales, based mostly on my private expertise, Fb is solely not defending or taking good care of customers. Interval. Even when customers report the issue to them straight.

It is a main weak hyperlink within the Fb/Meta story.

Two-facto authentication not sufficient to guard Fb customers

I’ve been lucky. My social media accounts have grown with so many followers on Twitter and LinkedIn and I thanks! I take advantage of social media to amplify and unfold my ideas, columns, quotes in information tales and so forth.

I don’t use Fb for enterprise however have an account to remain in contact at times with household and mates.

Lately, I began getting e-mail from my contacts that they have been being pestered by somebody utilizing my identify and movie attempting to rip-off them with presents about Medicare or one thing loopy like that.

Hacker utilizing my identify and photograph on Fb

After logging onto Fb, I discovered my account appeared safe. Nonetheless, this new fraudulent account with my identify and photograph, which isn’t below my management, was additionally alive and kicking.

And by some means, it tied itself to my good friend record. So, they’re regularly annoying my consumer record.

I knew what needed to be achieved. So, considering rapidly, I simply reported it to Fb. They’d handle it, I hoped.

That was simpler mentioned than achieved. First, I hung out sorting by means of numerous Fb pages looking for a solution to allow them to know.

That is one other downside they should repair. They should make getting assist fast and straightforward.

I lastly discovered the hyperlink and reported to them. A number of occasions as a matter of truth as they despatched me replies which made no sense. They noticed no downside in the truth that my identify and likeness have been being hacked.

That is one more main weak hyperlink Fb wants to repair.

Fb leaves customers weak to assault

The Fb reply to my plea for assist:

On Sep 23, 2022, at 9:20 AM, Fb <@help.fb.com> wrote:

Hello Jeff,

Thanks for letting us find out about one thing you suppose might go in opposition to our Neighborhood Requirements. Experiences like yours are an vital a part of making Fb a secure and welcoming surroundings for everybody. On this case, we reviewed the profile you reported and located that it doesn’t go in opposition to our Neighborhood Requirements.

Word: In the event you see one thing on somebody’s profile that shouldn’t be on Fb, be sure you report the particular content material (ex: a photograph or video), as a substitute of the complete profile. This may assist us evaluation your report extra precisely.


The Fb Crew

This reply was fallacious on so many ranges.

First, I didn’t choose the Neighborhood Requirements hyperlink. However my discover was despatched through that channel for some motive.

Second, after sending this message a number of occasions, attempting to wake them up, they saved replying with the identical, fallacious message.

I continued to cry for assist, nevertheless it’s like no one was house.

And Meta desires to go away the complete enterprise as much as AI?

At finest, they merely don’t perceive. At worst, they don’t care that customers are being scammed and hacked leaving all followers weak as properly.

The consequence, Fb’s identify and fame are being damage.

Now multiply this by numerous occasions as others are additionally wrestling with the identical downside, and you’ll see the dimensions of the issue that they merely ignore.

What number of different Fb customers are being harmed as properly?

Backside line, based mostly on my expertise, Fb consumer safety and assistance is non-existent.

The issue is both lack of concern and take care of the consumer, or the employees merely doesn’t concentrate. I don’t know which one is worse.

Fb asks customers to belief them with empty guarantees

I perceive Fb and guardian Meta have extra customers than they’ll depend. I additionally perceive there are possible extra fraudulent actors than they’ll reply to.

Nonetheless, if they’re asking customers to belief them, they need to be there to guard us from unhealthy actors. Particularly when customers report a violation and ask Fb for assist. They need to reply to requests for assist in stopping this fraud.

So, let me assist you to shield your self. Don’t contemplate Fb safe. I’m sorry to say this, however apparently, they’re of no assist.


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